Responsible Gambling at Playzee New Zealand
At Playzee, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.
Our Commitment to Responsible Gambling
Playzee operates under a strict responsible gambling policy in accordance with applicable regulations and best practices in the online gaming industry. We actively promote responsible gambling and work to prevent problem gambling, underage gambling, and gambling-related harm.
Our responsible gambling framework is built on the following principles:
- Providing transparent information about the risks of gambling
- Offering practical tools to help players manage their gambling behaviour
- Ensuring minors cannot access our platform
- Supporting players who may be experiencing gambling-related difficulties
- Training our staff to identify and respond to signs of problem gambling
Know the Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or personal problems
- Chase losses by placing larger or more frequent bets
- Lie to family or friends about how much you gamble
- Neglect work, family, or other responsibilities because of gambling
- Borrow money or sell possessions to fund gambling
- Feel irritable or restless when not gambling
If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and seek professional support.
Responsible Gambling Tools at Playzee
Playzee provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before the change takes effect.
Loss Limits
Loss limits allow you to cap the amount you can lose over a defined period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out.
Reality Checks
Reality check notifications remind you how long you have been playing and how much you have spent. You can set these reminders to appear at regular intervals during your gaming session.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in to your account or place any bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Playzee for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or use the live chat feature on our website.
Please note that self-exclusion is a serious measure. We will do everything we can to enforce it, but we also encourage you to self-exclude from other gambling operators and seek professional help.
Underage Gambling Prevention
Playzee strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:
If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].
Support Organisations in New Zealand
If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
The Gambling Helpline offers free, confidential support for anyone affected by gambling harm, including family members and friends.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Te Ara Whitiki — Ministry of Health
The New Zealand Ministry of Health funds and oversees gambling harm reduction services across the country.
- Website: www.health.govt.nz/gambling
Blocking Gambling Websites
If you want to block access to gambling websites on your devices, the following software tools can help:
- GAMSTOP — UK-based self-exclusion scheme (for reference)
- BetFilter — blocks gambling websites across all browsers
- GamBlock — comprehensive gambling blocking software
Tips for Gambling Responsibly
Responsible gambling starts with making informed choices. Here are some practical tips to help you enjoy gambling safely:
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Do not chase your losses — accept them as part of the game
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
Contact Our Responsible Gambling Team
If you have any questions about responsible gambling, need help setting limits, or want to discuss self-exclusion, our dedicated support team is here to help.
- Email: [email protected]
- Live Chat: Available 24/7 on our website
We take all responsible gambling requests seriously and will respond promptly to any concerns you raise.
Last updated: June 2026
